Frequently Asked Questions

At VOLURÉE, we believe choosing your skincare should feel simple and reassuring. Below, you'll find answers to common questions about our products, how to use them, and what to expect when you order.

Can't find what you're looking for? Our customer care team is here to help.

ABOUT THE PRODUCT

1. What is VOLURÉE PDRN Copper Peptide Serum?

VOLURÉE PDRN Copper Peptide Serum is a daily skincare serum formulated with PDRN and copper peptides. It's designed to complement your existing skincare routine. For the full ingredient list and product details, please visit our product page.

2. What skin types can use this serum?

Skin can vary from person to person. We recommend reviewing the full ingredient list before use, particularly if your skin is sensitive or you have known ingredient sensitivities. If you're unsure whether the formula is suitable for you, consult a qualified skincare professional.

3. How do I use the serum?

Follow the directions provided on the product packaging. In general, skincare serums are applied after cleansing and before moisturiser, but your product's specific instructions should take priority. If using it for the first time, consider testing a small amount on a small area of skin first.

4. Can I use it with my existing skincare products?

That depends on the ingredients in your current routine. Introduce new products gradually and check the product instructions before combining active ingredients. If you experience irritation, stop using the product.

5. When should I expect to see results?

Everyone's skin is different, and results can vary with the formula, routine, and individual skin. We don't promise overnight changes or a specific timeline. Follow the product directions consistently and assess how your skin responds over time.

ORDERS & DELIVERY

6. Where can I find delivery information?

Please refer to our Shipping Policy and the delivery estimates shown at checkout for the destinations, available services, and expected delivery times applicable to your order.

7. How can I track my order?

If tracking is available for your shipment, use the tracking details provided in your shipping confirmation email. If you haven't received an update, contact our support team with your order number.

8. Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once an order has entered processing or has been dispatched. Your statutory consumer rights remain unaffected.

9. What should I do if my order arrives damaged or incorrect?

Please contact our customer care team with your order number and clear photographs of the issue. We'll review the details and explain the next steps.

RETURNS & REFUNDS

10. What is your returns policy?

Please read our Returns Policy for the applicable return window, eligibility requirements, and instructions. Your legal rights under applicable consumer law are not affected by our policy.

11. How do I request a refund?

Contact our customer care team with your order number and the reason for your request. We'll explain the applicable process and any relevant requirements under our published policy and consumer law.

CONTACT & CUSTOMER CARE

12. How can I contact VOLURÉE?

For questions about a product or order, contact us through the customer support details listed on our website. Including your order number, when relevant, can help us assist you more efficiently.

13. Where can I find the full ingredient list?

Please refer to the ingredient list on the product page and product packaging. If you have a known allergy or ingredient concern, review the complete list before use.

Still have a question? We'd be happy to help.

VOLURÉE
Thoughtful skincare. Made simple.